Testimonials

From real customers who recommend our services…

I would recommend Equine Rescue Services membership without hesitation, to anyone who insists on the best emergency support available. This is an exceptional and vital service for any horse owner who travels.
Mary King, member of the Olympic medal-winning British Eventing team

My horses are valuable animals and I wouldn’t consider travelling without the backup that we know you provide.
William Fox-Pitt, member of the Olympic medal-winning British Eventing team

I have been a member of Equine Rescue Services since 1998, having a business which provides a horse & carriage for weddings and a horse drawn hearse. I tow a trailer behind my horsebox also and it’s imperative that I have a fast, efficient breakdown service as a long delay could have serious consequences, and could potentially mean a very disappointed customer. During the period of my cover I have had numerous reasons to call on Equine Rescue Services & each time I’ve been more than satisfied. Recently the wheel bearings seized on my trailer, just on the slip road of the motorway, but I was back on the road within 40 minutes. If anyone has any doubts about Equine Rescue Services being the company to be with, they can contact me www.clayton-carriagemasters.co.uk/
Roger Clayton from Northamptonshire

We have been very impressed with the service we have received from your office on the occasions we’ve needed to call for assistance.
Orchard Scurry Team

Just wanted to say a huge thank you to the Equine Rescue Services team who got me and my horse home safely on sun evening after a lorry breakdown. I cannot fault your services or staff who were all absolutely fantastic! The breakdown and recovery lads were amazing. I’ve never had to use rescue before so this is my first experience and I’m very impressed! Thanks to all of you.
Member from Market Drayton

No one ever likes to break down, and we all pay our fees, but if we never use the service we might wonder if it’s worth it. A breakdown will come one day, and mine came the other night,when my towing vehicle had a problem, it was the 1st time I had used you in my 7 years of membership and everything came together. My horse was my priority and it was a very reassuring factor that the operator stayed in touch with me constantly, the horse recovery went very smoothly, and we both knew the same people even though we didn’t know each other. Thank you very much.
Mr Geoff Amor from Tidworth, Hants

I would like to thank you and your team for the excellent service and kind nature of all involved in dealing with what was a very stressful time for us that Saturday afternoon. Services like yours are not praised highly enough in my eyes although you certainly do deserve it, so thank you.
Mrs A Ashworsh, Tillingham,Essex

When I had problems with my trailer and I called your Emergency Service I wasn’t just pleased with the help you gave me I was overjoyed. Your service was outstanding, I would recommend you to anyone, in fact I was so thrilled as I genuinely believed service like yours didn’t exist anymore in today’s customer service industry, that I wrote about my experience on the Horse & Hound Forum. I will never let my membership lapse that’s for certain.
Caroline Gibson, Belper, Derbyshire

I would like to say a big thank you to all your staff who helped when I broke down last night and my horse was collected from Pease Pottage Services on the M23, your service was excellent, lorry arrived as stated , what a lorry!!!!!!!!!! and my horse and daughter arrived home about 4 hours before I did. Thank you so much. If anyone asks for a reference of your service I would be happy to supply one.
Carolyn Hodgkin, Lutterworth, Leicestershire

I have needed your assistance twice in the 2 years I have been a member and both times I consider the service was exemplary. Every aspect of it was totally professional and as an Insurance Broker and knowing of hundreds of breakdowns I would say you are unquestionably the best , and I believe that in the market place there is no one to rival you. A good service is something to crow about I am more than happy to recommend and endorse you.
Mr Terry Corrigan, Folkestone,Kent

My breakdown had the makings of a nightmare scenario as my vehicle stopped in the middle of traffic lights on an A road in very busy traffic. I was 3 hours from home, travelling alone and to make matters worse my mobile was low on battery charge. After calling your emergency number I was reassured that help was on its way and I was delighted when the agent turned up so quickly. I was towed to a safe position where my horse was offloaded into a very smart horsebox and we were taken home in style. I was very impressed with his professionalism and manner and would like to thank all concerned for such a wonderful service.
Miss C Elvin, Newark, Notts

I had a blow out just as I was arriving at Windsor Horse Show, where I was showing my pony in the Mountain & Moorland class. As you can imagine, this was quite stressful as I was cutting it a bit fine with time. I called your services, which I have used before and was immediately reassured by the calmness of the operator. The man at the entrance to the horse show let me park nearby & took my keys. I relayed this information to you and set about getting my pony ready. The organisers were very helpful with my predicament & when I was in the show ring someone asked me who was looking after my horsebox while it was being mended. I said that no one was, they were just getting on with it. I was delighted to be placed 5th in my class and even more pleased to find that on my return, your operator had been, replaced the tyre and gone, without any fuss. In my opinion, your service is second to none.
Ali Remmen, Uckfield, East Sussex

You were just fantastic.I really appreciated that your operator called me at regular intervals to update me with the progress of the recovery agent and to check that all was well with me. I had a previous bad experience with another organisation and the difference in the service was amazing.
Mr David Shearer, Paisley, Scotland

I have been a member since 2006 and fortunately have never had to call you. On the occasion of my first breakdown I was at a showground and I had my three children with me. I don’t know what I was expecting, but I was absolutely delighted with the service I received from you and have no hesitation in recommending you. I now feel much more confident when driving my horsebox as I know that in a breakdown situation, even at the roadside, I can rely on you to give me the best possible care.
Mrs Durkan from Horsham, West Sussex

After having been a member for 5 years, when I used you for the first time recently I couldn’t believe what a stress-less experience it was. Everyone was so helpful & it made me realise what wonderful value my membership was.
Miss S from Norwich