“I would like to thank you and your team for the excellent service and kind nature of all involved in dealing with what was a very stressful time for us that Saturday afternoon.Services like yours are not praised highly enough in my eyes although you certainly do deserve it, so thank you.”

“I just wanted to contact you to say thank you for your excellent service last week. This was the first time we have had the vehicle and horses recovered, and it went so smoothly. My clients were full of praise for how the situation was dealt with. In addition my mechanic was very impressed with the people who recovered the vehicle. The service we received couldn't have been better. Many thanks. Davina Kerr Muir.”

“When I had problems with my trailer and I called your Emergency Service I wasn't just pleased with the help you gave me I was overjoyed.Your service was outstanding, I would recommend you to anyone, in fact I was so thrilled as I genuinely believed service like yours didn't exist anymore in todays customer service industry, that I wrote about my experience on the Horse & Hound Forum. I will never let my membership lapse thats for certain. ”

“I travel nationwide carrying out horse drawn funerals, so it is of the utmost importance that I arrive at my destination on time. I take a pride in my work and I keep my horseboxes and trailer in tip top condition. But by the law of averages from time to time a breakdown or puncture has occured, when that has happened I have contacted your company and the service that you have provided has been excellent.”

“I would like to say a big thank you to all your staff who helped when I broke down last night and my horse was collected from Pease Pottage Services on the M23, your service was excellent, lorry arrived as stated , what a lorry!!!!!!!!!! and my horse and daughter arrived home about 4 hours before I did. Thank you so much. If anyone asks for a reference of your service I would be happy to supply one. ”

“I am writing to inform you that I wish to cancel my ERS membership, this is due to the fact that the horsebox has now been sold and it is not my intention to replace it at any moment in time. May I take this opportunity to thank you most sincerely for all the help and assistance you provided during my membership with your company. From the outset you were polite and reliable and most obliging. It was a great source of comfort knowing that you were at the end of the telephone whilst my wife and daughter were transporting horses to shows etc at various locations. If I purchase another horsebox in the future, you can be assured that I will be contacting you. ”

“Well would you believe it! Yesterday I set out to go showjumping with the horse and trailer and guess what a hose clip broke on my landrover, the temperature gauge went through the roof as all the coolant poured out on the road and I had to pull in quickly before the engine would have been damaged. I have never been so thankful to have set up this membership, which as you know has only been in place 14 days. I rang up and a guy called Peter helped me so much, nothing was too much trouble. I didn’t have any details of my insurance company or breakdown cover on the landrover, all I remembered it was through Swinton. Peter found the phone number for me and checked on me regularly after that. Once it became clear that my landrover would have to be towed away he found someone to bring a 4x4 to come and recover the trailer, me and my horse. Thank you so much, I don’t know what I would have done without Equine Rescue. Please thank Peter for me once again he was so kind and reassuring and made a stressful situation much, much better. ”

“I have needed your assistance twice in the 2 years I have been a member and both times I consider the service was exemplary. Every aspect of it was totally professional and as an Insurance Broker and knowing of hundreds of breakdowns I would say you are unquestionably the best , and I believe that in the market place there is no one to rival you. A good service is something to crow about I am more than happy to endorse you.”

“I have been with you since 2004 and as a Commercial Operator I need a service that helps me efficiently and quickly. During that time I have had to call on your assistance 9 times including my most recent wheel change which was conducted with your usual standard. It was absolutely brilliant & I am over the moon with your service.”

“My breakdown had the makings of a nightmare scenario as my vehicle stopped in the middle of traffic lights on an A road in very busy traffic. I was 3 hours from home, travelling alone and to make matters worse my mobile was low on battery charge. After calling your emergency number I was reassured that help was on its way and I was delighted when the agent turned up so quickly. I was towed to a safe position where my horse was offloaded into a very smart horsebox and we were taken home in style. I was very impressed with his professionalism and manner and would like to thank all concerned for such a wonderful service. ”

“I had a blow out just as I was arriving at Windsor Horse Show, where I was showing my pony in the Mountain & Moorland class. As you can imagine, this was quite stressfull as I was cutting it a bit fine with time. I called your services, which I have used before and was immediately reassured by the calmness of ther operator. The man at the entrance to the horse show let me park nearby & took my keys. I relayed this imformation to you and set about getting my pony ready. The organisers were very helpful with my predicament & when I was in the show ring someone asked me who was looking after my horsebox while it was being mended. I said that no one was, they were just getting on with it. I was delighted to be placed 5th in my class and even more pleased to find that on my return, your operator had been, replaced the tyre and gone, without any fuss. In my opinion, your service is second to none.”

“You were just fantastic.I really appreciated that your operator called me at regular intervals to update me with the progress of the recovery agent and to check that all was well with me. I had a previous bad experience with another organisation and the difference in the service was amazing.”

“My family have been members for nearly 6 years and I had need to call your Emergency Line for the first time when I had a blow out on the A14. The first think that struck me when I called was the professionalism of the operator. He asked me all the right questions and gave me good, sound advice regarding what immediate action to take in the circumstances to ensure my safety, which completely reassured me and made me feel I was in the hands of a competent experienced operator who knew what he was doing. Because of the nature of the blow out I had to have a new tyre and a wheel change. I was underway in one & a half hours and delighted at the speed and efficiency of your service. Thank you. ”

“My breakdown was handled very well indeed. You were kindly, courteous & efficient. ”

“After having been a member for 5 years, when I used you for the first time recently I couldn't believe what a stressless experience it was. Everyone was so helpful & it made me realise what wonderful value my membership was. ”

“When I telephoned your emergency number I was immediately reassured by the calm, friendly voice of the operator, and my confidence was inspired when I recognised the company who provided the mechanic as one who was local to me and well thought of. You could not have given a better service, it was exceptional,thank you. ”

“I have been a member since 2006 and fortunately have never had to call you. On the occasion of my first breakdown I was at a showground and I had my three children with me. I don't know what I was expecting, but I was absolutely delighted with the service I received from you and have no hesitation in recommending you. I now feel much more confident when driving my horsebox as I know that in a breakdown situation, even at the roadside, I can rely on you to give me the best possible care.”

“We have had to use you on numerous occasions and you have never failed to get us going at the roadside. Your service isn't just good, it's exemplary.”

“I joined you just over two years ago with a trailer membership as I wanted the peace of mind to travel without worrying about breakdowns. I have used you twice, once fairly recently, and I had the children with me as well as the horse. As usual you were absolutely brilliant and I have recommended you to all my friends. ”

“Thank you ERS, it was the best money I ever spent”

“We had excellent service and rate you 100%. It was wonderful to deal with people who were polite and courteous. My son Gino is a showjumper at national level and we are always out and about and it is very reassuring to know we have cover with you.”

“ I just want to say thank you so much to Equine Rescue Services for helping me when I was stranded on the motorway after a blow out on my Ifor Williams trailer. I was transporting a young horse who was initially very panicky hearing the heavy lorries whizzing past him. As it was going to take a while before a tyre company could come out to me, your operator Dave was very reassuring and gave me the advice on contacting the highways agency traffic officer. Dave also kept ringing me back to check everything was OK. I'm so grateful for your help. It was a very traumatic time and I can't thank you enough for coming to my rescue. I will certainly recommend your service to my friends.”

“I was driving along when I heard a noise that indicated I had a puncture and I tried to pretend to myself it was the wind, because breaking down was my worst nightmare. As well as being on a very busy road and having horses on board, my 2 children were also with me but when I pulled in I didn't have to think twice, I called the number on your card and suddenly everything was taken care of, it was such a relief. I have to tell you I was very, very impressed.”

“Our incident was dealt with very well from start to finish with the callout response, diagnosis and fixing of the problem all managed smoothly without a fuss and I have to say it would be difficult to find fault.”

“Your service was excellent and couldn’t have been better. It went so smoothly and I loved the fact your operator called me regularly and was genuinely interested in the welfare of my horses. The way you handled the situation made a disappointing day for us so much easier to cope with.”

“The service was fantastic. I was so impressed that when I got home I went online to my local riding club forum, and told everyone to make sure they joined you. After experiencing the stress of a breakdown and receiving such great service from you I wanted everyone to know. I am a very happy customer - 100%, no, 1000%.”

“You were fantastic, we sing your praises!”

“You were excellent, and couldn’t have been better. It was a 5 star service. When I bought my first horsebox I was told by a friend that I would break down at least once a year with some small problem no matter how well my vehicle is looked after. It is extremely reassuring to know that ERS are there for me.”

“I operate a commercial lorry and time is money, so I need something that provides a good, efficient service. I am also a provider for you and when I broke down myself, I saw what happens from the other side of the fence. I was very impressed at how you handled the situation and would recommend you very highly.”

“This was the first time my horsebox had broken down, and as well as the horse, I had my children and the dog with me, so I was naturally very anxious. Your man in the control centre was extremely calm and reassuring, and never made me feel as if I was a nuisance or an inconvenience. The situation was resolved very quickly and I couldn’t fault you. If I had to give you marks out of 10, I would give you 11!”

“The incident was dealt with quickly, everything was fine. Thank you.”

“This was my first breakdown in the 4 years I have been with you, and I had 2 ponies and someone else’s child with me, and I was panicking. When I called you, you were prompt, courteous and kind. I am so impressed I have sent you a thank you letter.”

“Absolutely fantastic.”

“You give a good service. You have peace of mind being contacted at regular intervals by your operations department.”

“It was quick, it was easy, it was good.”

“We have never broken down before and when it happened it was such a worry, but your service was excellent, and we were impressed with everything. Everyone thinks they will never break down and that’s what we thought too. If we didn’t have this membership I don’t know what we’d have done as we wouldn’t have had a clue who to call.”

“During this incident, your service was second to none as always. I was alone with a small child, and the situation looked like a major breakdown. Everything had gone, brakes and steering and it was so easy to pick up the phone and have everything sorted. To have that rapport on the end of the phone with your operator was so comforting in a stressful situation. If you do not have this cover and you break down miles from home you are in trouble, and the peace of mind that my cover gives me is just brilliant. I cannot recommend you highly enough.”

“I am over the moon at the service, ERS responded so quickly.”

“ERS, you are just brilliant.”

“I felt the operator in the control room was concerned about me and was supportive with regular, personal contact.”

“I am very, very happy, being called back at regular intervals was wonderful.”

“Can't fault you, absolutely brilliant.”

“The service is excellent, that's why I would never be without it. When you have two horses onboard and travel around as much as we do, it makes perfect sense. On each occasion when we have used you, you have been fantastic.”

“The service was first-rate, you were exceptionally helpful. The horse transporter was terrific.”

“In the last couple of years I have had a catalogue of unforeseeable breakdowns including a very recent one. You have always done everything you can and have never let us down once.”

“Brilliant, it was a Sunday evening and the horse transporter arrived at the same time as the RAC. On the way home we said it was the best £45 we had ever spent.”

“I joined ESS in April after a very bad experience with my last provider. When I called in on the emergency number, the operator was brilliant and asked all the right questions. The breakdown vehicle arrived quickly and my experience was of an excellent, efficient service and I was thrilled to bits.”

“Very happy, we were contacted half-hourly by yourselves.”

“We are very happy with the service, it is superb. We would never change.”

“Very happy, the ops rang every half hour to check our progress.”

“Have used the services a number of times, response time has been really good and the recovery agents are always friendly, explaining what needs to be done. Great customer relations.”

“Couldn't have gone better. It made a very stressful situation less stressful.”

“What would I have done without you - a fantastic job done.”

“We have been very impressed with the service we have received from your office on the occasions we've needed to call for assistance.”

“My horses are valuable animals and I wouldn't consider travelling without the backup that we know you provide.”

“I would recommend ERS membership without hesitation, to anyone who insists on the best emergency support available. This is an exceptional and vital service for any horse owner who travels.”